Offering end to end Service Design Services, from small projects requiring a robust , Pragmatic Service Design, to full scale IT Department re-orgs, MOR IT can design a fit for purpose, cost effective solution.
With the ability to take your Service Design, or a design we have created, into Live support. Providing ‘hypercare’ at the point of go-live and a Service Acceptance Criteria, MOR IT can deliver a first class Service Transition service.
So, it’s been Designed and Transitioned, but it still needs Managing. MOR IT can now provide Service Management services. Managing the SLA’s, OLA’s and KPI’s. Service Reviews and CSIP sessions to ensure your supplier is delivering, and the end client base is satisfied with the Service.