Service Design

Offering end to end Service Design Services, from small projects requiring a robust , Pragmatic Service Design, to full scale IT Department re-orgs, MOR IT can design a fit for purpose, cost effective solution.

Service Transition

With the ability to take your Service Design, or a design we have created, into Live support. Providing ‘hypercare’ at the point of go-live and a Service Acceptance Criteria, MOR IT can deliver a first class Service Transition service.

Service Operation

So, it’s been Designed and Transitioned, but it still needs Managing. MOR IT can now provide Service Management services. Managing the SLA’s, OLA’s and KPI’s. Service Reviews and CSIP sessions to ensure your supplier is delivering, and the end client base is satisfied with the Service.


“Steve was able to grasp the problems ahead of him quickly and move efficiently to building a solid plan to resolve them. He quickly imposed his authority on the team, yet was able to build a very solid relationship with all members of the team and build a solid team spirit that allowed them to deliver against a difficult challenge and timescales. He combines excellent leadership capabilities with a strong moral compass and a real desire to do the right thing every time.”

Interim Head of IT at Musgrave

“Steve is one of those dedicated individuals who puts the customer first and is not afraid of pushing back against management if he can effect a change for the better. He is a cheerful and affable character happy to offer advice and moral support where needed, a real team player.”

Account Manager at ISC

“Steve is a talented, diligent and professional IT leader. When I worked with Steve, he led the transformation of an IT function seamlessly through a period of complex change. He set clear objectives and visions, then managed the team and project to successful delivery. I would recommend Steve.”

Programme Manager at Musgrave

“Steve is a down to earth level headed guy who gets things done. He brings with him a "think out of the box" mentality quick to come up with innovative ideas and approaches. It was a pleasure working with him and I would not hesitate to recommend him to any prospective employer. He is both conscientious and professional and is a good communicator at all levels”

Solutions Architect at ISC

“Steve came in to this role with an immediate and noticeable effect. He worked with me on one of our more troubled applications from a service protection and improvements point of view and had to hit the ground running to pick up what was an already a quick moving body of work. His endless motivation and determined approach helped push this along through our busiest trading period and we successfully maintained service throughout despite a large number of changes both technical and service related. I look forward to working with Steve again in the future”

Solutions Designer at Yodel / Home Delivery Network

“Steve has a pragmatic grasp of what constitutes a good service. In addition his wry humour and sociability guaranteed his welcome at all levels.”

Solutions architect at Capita